Return & Refund Policy
At Calureva™, operated by Mega National Liquidators Inc, we aim to ensure every purchase feels secure, transparent, and worry-free. This policy explains how returns, replacements, and refunds are managed.
1. Return Conditions
We provide a 30-day return window, starting from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Free from wear, damage, or alterations
- Returned with original packaging materials
- Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for return approval.
2. Initiating a Return
To begin a return request, please contact our support team at:
📩 service@calureva.com
Once your request is reviewed and approved, we will provide instructions for sending the item back.
Please note:
- Returns sent without prior approval cannot be processed
- Customers must wait for authorization before shipping any items back
3. Product Issues & Order Problems
We recommend checking your order immediately upon delivery.
If you receive:
- A defective product
- A damaged item
- An incorrect order
Please contact us right away so we can evaluate the issue and provide an appropriate solution.
4. Non-Returnable Categories
Some items are not eligible for return due to their nature, including:
- Customized or personalized products
- Items marked as final sale or clearance
- Personal care or hygiene-related goods
- Hazardous or flammable materials
- Gift cards or promotional credit
Shipping fees are also non-refundable.
5. Exchanges
If you need a different item, the fastest method is:
- Return the original product (if eligible)
- Once approved, place a new order for the replacement
This ensures quicker processing and availability.
6. Refund Process
After your returned item is received and inspected, we will notify you of the outcome.
If approved:
- Refunds are issued to your original payment method
- Processing typically takes 5–10 business days depending on your bank or payment provider
Delays from financial institutions may extend the posting time.
7. Return Shipping Instructions
All returns must be authorized before shipment.
Once approved, a return address or shipping label will be provided by our team. Please do not send items back without confirmation.
If you have any questions about your order or eligibility, our support team is always available to assist.
Calureva™
Mega National Liquidators Inc
📩 service@calureva.com
